Support Hub

Support

Installation, onboarding, settings, licence transfers and account help, in one place. If the answer is not here, email us and a person will read it.

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Essential Resources

The cleanest customer experience is simple: install first, activate with the correct key, review the baseline settings, and only use the transfer page when moving access to a new machine.

Guide

Setup & Onboarding

Import the DLL, activate tools properly, understand subscription behavior, and learn the correct first steps after purchase.

Open Guide →

Presets

Recommended Settings

Use structured baseline settings by product logic and contract, then backtest and refine them to match your own execution style.

View Settings →

Access

Transfer License

Reset a machine lock when moving to a new computer. Enter the purchase email and matching license key to transfer access.

Transfer Access →

Contact

Direct Support

Support Email

obsidianflow.support@gmail.com

Best For

Account access, license issues, onboarding help, installation problems, and general technical questions.

Response Window

Please allow 24–48 business hours for most support requests. Include as much detail as possible to speed things up.

When reaching out, include the product name, your purchase email, a short description of the issue, and screenshots if relevant.

Common Requests

What Users Usually Need

Installation Help

Use the Setup & Onboarding page first. It covers DLL import, restart flow, activation, and access behavior.

Preset Questions

Use the Recommended Settings page for clean starting values, then adjust through observation and backtesting.

Machine Changes

Use the Transfer License page only when moving to a new machine or replacing a computer.

Quick FAQ

Frequently Asked Questions

Where do I find my license key?

Your license key is delivered in the automated purchase email sent after checkout.

Do all tools use the same key?

Yes. One key activates every product in your plan. You enter it once, in Control Center → New → Obsidian Flow Licence, and every indicator and SuperDOM column reads it from there.

What happens if my subscription lapses?

The tool stops rendering on the next load. Once billing is restored, access should return automatically within minutes.

Need to get someone moving fast?

Start with Setup & Onboarding, then Recommended Settings, and use Transfer Licence only when you change machines. Still stuck? Email obsidianflow.support@gmail.com with the product name, the email you purchased with, and a screenshot — that is usually enough to solve it in one reply.

Setup & Onboarding Recommended Settings Transfer License